FAQ's

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Who are we?

We are the sister company of a local retail store with over 19 years of experience in the casual living industry. We strive to bring the customer service and shopping experience from our brick and mortar stores to the internet shopper.

How do I order?

Please call us at 1-866-847-1306 or email us at request@thegardenroom.com and we will be happy to assist you.

Why are the products on your website not priced?

Many of our manufacturers simply do not allow it. We must adhere to very strict internet policies and procedures set by our manufacturers. Please call us at 1-866-847-1306 , and we will be more than happy to assist you further.

What forms of payment do you accept?

We accept all major credit cards, money orders and checks. However, we must wait for checks to clear before items can be shipped.

Is shipping included?

You will be given a shipping estimate when you receive a price quote. We will lock in the shipping rate declared at the time of purchase. Any fluctuations in shipping cost will be on us!

I can’t find what I am looking for.

We carry or can get almost any manufacturer or collection in the world. We keep only our most popular collections posted on our site, but more than likely have what you may be looking for. Please call us at 1-866-847-1306 , and we will do our best to find what you are looking for.

Is sales tax included?

You will not be charged sales tax if you live in a state other than North Carolina.